Objective
To gain a position I am qualified and skilled at working in to the best of my ability.
Skills
Excellent customer service skills, written and oral communication skills, 40wpm typing skill, Proficient user of Microsoft Word, Power point, Excel, Access, Windows, Internet and email programs, cash handling, banking, beginner user with MYOB, time management, organisational and prioritising skills, intermediate user with Harmony (childcare software), product label design, protel ( accommodation package) and Greentree (accounting)
Education
2007 – Responsible Service of Alcohol
Western Institute of TAFE, Parkes Campus
1999 - Certificate III in Office (Business) Administration - Distinction
Western Institute of TAFE, Parkes Campus
1996 - Higher School Certificate
Parkes High School
Relevant Experience
1999 - Work experience
Roads and Traffic Authority, Parkes NSW
Employment History
05/2007 – 12/2008
Station Hotels – Parkes
Front Office Receptionist/ promoted to 2IC
Duties: Staff supervision, data entry, customer service, general office duties, open and close of motel, liasing with staff and management, answering telephone, booking enquiries, ensuring all customers were happy with stay, sales, cold calling, accounts payable and receivable, email, internet, maintain online booking are up to date, waitress, barista, check in and out customers using, cash handling, end of day. Proficient use of Protel for customer check in and out of the motel, Dot pos for restaurant ordering and takings – programming food items, cleaning, Green Tree – Accounts data entry, invoicing.
7/2006 to 05/2007
Parkes Early Childhood Centre
Part time Administration Assistant (& Full time for 6 weeks)
Duties: Customer service, Data Entry, Receipting, Banking, end of day processes(backup, balancing till end of day, bookings for day care, day to day running of a busy office, answering telephone, filing, faxing. Inward and outward mail, accounts receivable and payable, processing fees, drafting letters, parent notes etc for director. Liaising with staff, team work, Open and Close of Office, Security (maintaining security door for visitors coming and going to maintain the safety of children and staff), email and internet.
Employment History Cont
2006
St George Bank
Part time Customer Service Officer
Duties: Customer service, sales, cash handling, cash balancing, operation of banking systems for withdrawal and deposit transactions, opening and closing of accounts, completing end of day. Enquires, answering telephones, filing, faxing.
2002 – December 2008
Tyndalls Lavender Farm
Casual Accounts Clerk/ Sales Assistant
Duties: Answering telephone, keeping accounts, display, cleaning, open and close of small lavender shop, cash handling, sales and customer service and product label design for lavender products
2003 – 04
Central West Recruitment
Employment Consultant
Duties: One on One consulting with intensive support clients( Clients disadvantages and that have been out of work for more than 12 months or long term), Travelling from Parkes to Forbes on a daily basis to consult clients. Preparing client for the work force i.e. organising educational courses for the clients to gain qualifications for particular jobs they may pursue in the future. Liaising with Centrelink and businesses for uniforms, interviews on behalf of clients. Liaising via email and phone with management on clients’ progress. Filing, answering enquires, keeping client information such as files etc confidential and secure, customer service skills.
2002 – 03
Central West Recruitment
Recruitment Administrator/ Receptionist/ Vocational Profiler/ Employment Consultant
(Temporary 1 month and ongoing casual employment)
Duties: Answering telephone, inward and outward mail, filing, data entry, resume preparation, customer service and job matching using company databases, dealing with intensive support clients( Clients disadvantaged and that have been out of work for more than 12 months) one to one
2001 – 03
Glen Johnston Prowelding Services
Casual Receptionist
Duties: Organisation of accounts, cashbook entry (manual)
2002
Parkes Toyota
Casual Receptionist
Duties: General office duties such as photocopying, banking, cash handling, typing letters, filing, data entry, answering telephone, incoming and outgoing mail and customer service
2001
Don Jacob Motors
Permanent Part–time Secretary
Duties: General office duties such as photocopying, banking, cash handling, typing letters, issuing receipts, filing, data entry, accounts receivable, answering telephones, finalising vehicle contracts, incoming and outgoing mail, customer service, completing vehicle registration for new and used vehicles.
Interests
Family and my children
Hockey
Reading
Computers
Walking
Referees
Tammy Dunn
Station Hotels – Parkes
Manager
042179077
Grant Clonan
Former CEO of Station Hotel Group
0402 206 052
Mrs Leanne Shackell
Parkes Early Childhood Centre
Office Manager
(02) 6862 3500
Mrs Gwen Byrnes
St George Bank
Bank Manager
(02) 6862 3533
Ms Diane Moisis
Central West Recruitment
Manager
(02) 68625671 or (02) 68524455
Mrs Marion Johnston and Mr Robert Tyndall
Tyndall’s Lavender Farm
Managers
(02) 68623632
